Returns and exchanges

RETURNS AND EXCHANGES


RETURNS

According to the Swedish Distance Contracts Act, you have the right to return your purchase within 14 days of receiving your package. The right of withdrawal is subject to the condition that the products are kept undamaged in its original packaging. If the the goods are sealed, the seal must remain unbroken. Opened or used products are not accepted for sanitary reasons. In case of a return, the customer is liable for the goods until it reaches us in an undamaged condition. Therefore, it is important to make sure the products will not get damaged in transport. The goods are in the customer's possession until we receive the return. We recommend all customers to send traceable packages for customer safety. Once we have approved that the product is in an unchanged condition, we will refund the amount for the purchase within 7 days. You, as a customer, are only responsible for the return shipping to us. If you have questions regarding cancellation/return, please contact us at info@brilliantsmile.se

Returadress är:
Brilliant Smile Sweden AB
Backa Bergögata 16
422 46 Hisings Backa

UNRETRIEVED PACKAGES

Unretrieved packages are not covered by the right of withdrawal. If you regret placing an order after it has been shipped, you will need to collect the package at your place of delivery and return it to us. We reserve the right to charge you as a customer, the costs for shipping and handling when a package is not collected. The cost for this this is 100 SEK.

COMPLAINT

If a product appears to be defect or incorrect, the product may be returned.
Contact our customer service at info@brilliantsmile.se and describe the problem as detailed as possible. You will then receive a case number upon approval of the return that you will have to write on the package when you send it back to us. We will investigate the damage and send a new item immediately if we have it in stock. If the item is out of stock or has expired, we will contact you before further processing. We usually handle complaint cases within 1-5 business days, depending on workload. Please contact customer service prior to sending back any goods subject to a complaint. Once we receive the goods, the total amount will be refunded including expedition and shipping costs. Please attach a copy of your receipt, or your case number with the returning goods. In the event of a complaint of faulty/defective product, you as a customer will be completely free of charge. Complaint to Brilliant Smile shall be made within a reasonable time, but no later than three days after receiving your products. Only original errors are covered by the right of complaint, the right to claim does not cover errors due to cause of normal wear and tear. We recommend all our customers to send traceable packages. The products are in the customer's possession until we receive them. If you have questions regarding cancellations/returns, please contact our customer service.


Return address is:
Brilliant Smile Sweden AB
Backa Bergögata 16
422 46 Hisings Backa


REFUNDS

In cases where refunds are made, this is done primarily by re-depositing the funds to the credit card/bank account that was used for the payment, or if not applicable to a bank account specified by you. The refund will be made within a few days upon completion of the case.

A PRODUCT IS MISSING FROM MY DELIVERY

We work hard to make your order as safe and smooth as possible, but unfortunately problems may sometimes occur. If a product should be missing in your delivery, please contact us immediately and we will resolve the issue as soon as possible. A written complaint must be delivered to us no later than three days after receiving your package. Please note that you are required to keep the original packaging for investigation. The packing and handling of all orders are camera monitored, and shipped goods are tracked along the way to your delivery location. That way we can quickly determine where the problem occurred and make sure it does not happen again.

I HAVE RECEIVED THE WRONG PRODUCT

If you received the wrong product in your delivery, please contact us within three days after receiving your package. Please make sure you check your goods when you get home to verify that everything is properly delivered. Brilliant Smile Sweden reserves the right to refuse refund, return or cancellation of purchase if notice by the customer has not been made within 14 days upon receipt of the order. Brilliant Smile Sweden will of course accept any additional shipping costs as a result of sending you the wrong product.

SHIPPING DAMAGE

In case of broken or opened carton upon delivery, contact your delivery center immediately upon picking up the package. They have standardized forms for reporting damages. Please contact our customer service if you need help and we will do our best to assist you.

CANCELLATION

If you regret your purchase immediately after ordering, please contact our customer service immediately. If we have already shipped your order, you do not have the right to cancel, but you can however return the package to us upon arrival. You will then be liable for the cost of returning your items. Brilliant Smile Sweden is not responsible for the delivery to us from the customer.

DISPUTE

In case of a dispute, we follow the recommendations of the National Swedish Complaints Board (ARN).