RETURNS AND EXCHANGES


RETURNS

According to the Swedish Distance Contracts Act, you have the right to regret your purchase within 14 days of receiving your package. The right of withdrawal is subject to the condition that the products are kept in a substantially unchanged condition and the cases where the goods are sealed shall be unbroken. Contact Customer Service or make a complaint on your account to return your goods. Brilliant Smile does not stand for any shipping costs and expense charges for the return shipment. In case of a return, the customer is responsible for the package, so it is important that the product is not damaged while transporting. The product should be unused and returned in a undamaged, original packaging. The goods are in the customer's possession until we receive the return. We recommend all our customers to send traceable packages for customer safety. Note that returns should not be sent as business packages. Once we have approved that the product is in a substantially unchanged condition, we will refund the amount for the purchase within 7 days. You, as a customer, are only responsible for the return shipping to us. If you have questions regarding cancellation/return, please contact us at info@brilliantsmile.se

Returadress är:
Brilliant Smile Sweden AB
Backa Bergögata 16
422 46 Hisings Backa

UNRETRIEVED PACKAGES

Unpicked up packages are not covered by the right of withdrawal. If you regret your order after a shipment has been made, you will need to pick it up at your place of delivery and return it to us. If the package is not retrieved, it will be automatically registered as unpaid and charged accordingly.

COMPLAINT

If a product appears to be defect or incorrect, the product may be returned.
Contact our customer service at info@brilliantsmile.se and describe the problem as detailed as possible. You will then receive a case number upon approval of the return that you will have to write on the package when you send it back to us. We investigate the damage and send a new item immediately if it is in stock, if the item is out of stock or has expired, we will contact you before further processing. We usually handle complaint cases within 1-5 business days depending on workload. Remember to not send a return before contacting our customer service. When the product is with Brilliant Smile, the total amount will be refunded including expedition and shipping costs. Please attach the receipt in the shipping, or a copy. In the event of a complaint of fault/defective product, you as a customer will be completely free of charge. Complaint to Brilliant Smile shall be made within a reasonable time, but no later than 3 days after receiving your products. Only original errors are covered by the right of complaint, the right to claim does not cover errors due to cause of normal wear and tear. We recommend all our customers to send traceable packages for customer safety. Note that returns should not be sent as business packages. The products are in the customer's possession until we receive the return. If you have questions regarding cancellation/return, please contact our customer service.


Return address is:
Brilliant Smile Sweden AB
Backa Bergögata 16
422 46 Hisings Backa


REFUNDS

In cases where refunds are made, this is done primarily by re-depositing in the current credit card/bank ac-count or in one of your bank account specified. The refund will be made within a few days of the completion of the case.

A PRODUCT IS MISSING FROM MY DELIVERY

Even though we work hard to make your order as safe and fast as possible, unfortunately problems may occur. If a product should be missing in your delivery, please contact us immediately and we will resolve it as soon as possible. A written complaint must be delivered to us no later than three days after receiving your package. Please note that you must save the original packaging for investigation. All packaging and order handling are monitored by cameras and all packages are routed along the way to your delivery location so we can quickly see where the problem occurred and can work to improve this so it does not happen again.

I HAVE RECEIVED THE WRONG PRODUCT

If you received the wrong product in your delivery, please contact us within 3 days after receiving your package. Therefore, you should check your products when you get home to verify that everything is properly delivered. Brilliant Smile Sweden reserves the right to refuse refund, return or cancellation of purchase if the incoming information about this is later than 14 days, Brilliant Smile Sweden will of course be responsible for all shipping costs if we sent you a wrong product.

SHIPPING DAMAGE

In case of broken or opened carton upon delivery, contact your delivery center immediately upon picking up the package. They have standardized forms for damage reporting. Please contact our customer service if you need help and we will do our best to assist you.

CANCELLATION

If you regret your purchase immediately after ordering, please contact our customer service immediately. If we have already sent your order, or if your order is packed, you do not have the right to cancel, but may return the package to us upon arrival. You as a customer then represent the return freight. Brilliant Smile Sweden is not responsible for the delivery to us from the customer.

DISPUTE

We follow the recommendations of the National Swedish Complaints Board (ARN) in case of a dispute.